Chat Support is a customer service channel where businesses assist customers through live chat, messaging platforms, or website chat widgets in real time. It helps companies answer inquiries faster, resolve issues efficiently, and improve customer satisfaction without requiring phone calls.

Businesses often outsource chat support to BPO providers to offer 24/7 customer assistance, reduce response times, and manage high volumes of customer interactions across websites, apps, and social media platforms.

Chat support allows businesses to provide real-time customer service through live messaging on websites, apps, and digital platforms.