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Top 10 Cebu BPOs for Voice Support Outsourcing & Inbound Call Center Outsourcing

Top 10 Cebu BPOs for Voice Support Outsourcing & Inbound Call Center Outsourcing

Cebu has cemented its position as one of the Philippines’ most strategic hubs for voice support outsourcing and inbound call center outsourcing. Combining a highly skilled English-proficient workforce, cost-competitiveness, and strong cultural affinity with Western markets, Cebu’s BPO scene delivers exceptional customer experience and operational excellence for global brands. 

Whether you’re scaling customer service operations, launching global support desks, or optimizing inbound phone support, the following list highlights Cebu’s leading BPOs that set the benchmark in voice-based services.

1. Allied Fusion BPO

A standout in Cebu’s BPO ecosystem, Allied Fusion BPO specializes in comprehensive voice support outsourcing, from 24/7 inbound call support to outbound telemarketing and technical helpdesk services. Allied Fusion’s personalized agent training, emphasis on empathy, and transparent KPIs make it a preferred partner for businesses seeking reliable customer engagement and scalable solutions.

2. Qualfon Philippines

Global BPO operator with a strong Cebu presence, delivering robust voice support services across banking, telecom, insurance, and healthcare sectors. Their agent training focuses on customer engagement and accuracy, essential for high-quality inbound call center outsourcing.

3. Concentrix

With extensive experience supporting Fortune 500 brands, Concentrix Cebu blends AI-driven insights with human-centered voice support. Its offerings include high-volume inbound customer care where first-call resolution and speed are priority.

4. Teleperformance Cebu

One of Cebu’s earliest multinational BPO investors, Teleperformance excels in multilingual voice support and technical troubleshooting backed by advanced contact center technologies that improve agent performance.

5. EB Call Center

A locally rooted call center that offers tailored voice solutions for startups and SMEs, with strengths in high-conversion outbound campaigns and customer retention support.

6. 1Rotary Trading Corporation (1Rotary Outsourcing)

Known for culturally nuanced customer interactions, 1Rotary offers inbound help desk support and voice services across retail, healthcare, and automotive sectors, making it an effective choice for brands with diverse audience needs.

7. The Results Companies (now part of TTEC)

With a focus on performance-driven campaigns, this provider’s Cebu operations consistently exceed customer satisfaction and operational benchmarks — ideal for clients requiring high-intensity voice support.

8. ePerformax Contact Centers & BPO

A long-standing provider in Cebu, ePerformax emphasizes agent development and first-contact resolution, which translates into dependable voice support performance for global clients.

9. Ameeratel Inc.

Flexible and scalable, Ameeratel delivers voice support services including customer acquisition, retention, and B2B calling catering well to companies with fluctuating inbound demand.

10. StraightArrow Corporation

While also known for creative process outsourcing, StraightArrow’s inbound voice services bring brand storytelling to customer interactions, ideal for organizations that want support that feels like a true extension of their brand.

Why Cebu Is a Leading Choice for Voice Support Outsourcing

Cebu’s rise as a premier center for outsourcing is no accident. A combination of strong English proficiency, cultural affinity with Western markets, competitive operational costs, and world-class infrastructure make it a destination of choice for companies seeking both voice support outsourcing and inbound call center outsourcing excellence.

From established global brands to agile local providers, the city’s BPO landscape offers a broad spectrum of partners to help businesses deliver superior customer experiences at scale.

Conclusion

Whether you’re a startup or enterprise, Cebu’s vibrant BPO ecosystem provides diverse options to elevate your voice support and inbound call center outsourcing strategy. Begin your search with trusted names like Allied Fusion BPO and explore the broader roster of providers equipped to support your growth and customer success goals.

Rennah Yonson

Rennah Yonson

Rennah is a passionate advocate for business growth through strategic outsourcing. With years of experience helping startups and established companies streamline operations and specialize in connecting businesses with top-tier global talent.

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