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Top 10 Cebu-Based BPOs Delivering World-Class Voice Support

Top 10 Cebu-Based BPOs Delivering World-Class Voice Support

Cebu City has grown into a major BPO hub in the Philippines, rivaling even Metro Manila in terms of talent, infrastructure, and cost-efficiency. With a strong talent pool, excellent English proficiency, and a supportive business environment, Cebu continues to attract global clients looking for high-quality voice support services. Whether it’s customer service, technical support, or inbound/outbound sales, Cebu-based BPOs are setting the standard.

Here are the top 10 Cebu-based BPOs delivering world-class voice support, with a spotlight on the leading player in the industry.

1. Allied Fusion BPO

Website: alliedfusionbpo.com

Allied Fusion BPO has emerged as a standout player in the Cebu BPO landscape, known for its reliable and personalized approach to voice support. With over a decade of experience, Allied Fusion specializes in 24/7 voice support, technical assistance, inbound and outbound calling, and customer service solutions for industries such as e-commerce, tech, healthcare, and logistics.

What sets Allied Fusion apart is their commitment to building long-term partnerships. Their agents are not just trained in scripts—they are trained to empathize, troubleshoot, and build rapport. Clients commend their low attrition rates, flexible pricing models, and KPIs that reflect actual business outcomes.

With modern facilities, a hands-on management team, and a focus on performance transparency, Allied Fusion BPO is the top choice for scalable, world-class voice support in Cebu.

2. Qualfon Philippines

Website: qualfon.com

Qualfon operates a large site in Cebu and brings with it a global reputation for excellence. The company offers voice support services for telecom, banking, healthcare, and insurance sectors. Their Cebu operations boast a robust agent training program that emphasizes both customer engagement and process accuracy.

Qualfon’s Mission Office sets them apart, focusing on employee well-being and career growth key drivers of their consistently strong voice performance.

3. Concentrix

Website: concentrix.com

A global giant with a strong presence in Cebu, Concentrix provides voice support to Fortune 500 clients across multiple verticals. Their Cebu site is known for handling high-volume customer service operations with a focus on quality and speed.

Concentrix invests heavily in AI-driven analytics, but its voice support remains very human, with emphasis on customer emotion recognition, first-call resolution, and NPS improvement.

4. Teleperformance Cebu

Website: teleperformance.com

Teleperformance is one of the earliest global BPOs to invest in Cebu. Today, it operates several centers across the city, specializing in multilingual voice support, technical troubleshooting, and customer retention.

Their voice operations benefit from agile methodologies and a cloud-based contact center infrastructure, enabling real-time coaching and performance monitoring.

5. EB Call Center

Website: ebcallcenter.com

A proudly homegrown Cebuano BPO, EB Call Center offers tailored voice support services for startups and SMEs, especially in North America. Their strength lies in personalized service and the ability to adapt scripts and tone to specific brand voices.

They are particularly known for their high conversion outbound campaigns, including lead generation, appointment setting, and telemarketing.

6. 1Rotary Trading Corporation (1Rotary Outsourcing)

Website: 1rotaryoutsourcing.com

With a growing footprint in Cebu, 1Rotary Outsourcing delivers reliable voice support to clients in retail, automotive, and healthcare sectors. Their agents are trained not just in English fluency but also in regional cultural nuances, helping them connect authentically with international customers.

They offer inbound helpdesk services, technical support, and order management through both phone and omnichannel platforms.

7. The Results Companies (now part of TTEC)

Website: ttec.com

Known for high-pressure and high-performance campaigns, The Results Companies’ Cebu location serves clients in financial services, cable and telecom, and travel. Their voice agents undergo rigorous call simulations, helping them deliver quick resolution under pressure.

Their Cebu office regularly exceeds industry standards in CSAT and AHT metrics, making them a top-tier provider for performance-driven businesses.

8. ePerformax Contact Centers & BPO

Website: eperformax.com

ePerformax has been operating in Cebu for years, with a strong reputation for developing “career call center agents.” Their investment in long-term agent development results in consistently high-quality customer interactions.

They specialize in first-contact resolution, soft skills training, and speech clarity coaching, which makes their voice support particularly effective for brands requiring white-glove service.

9. Ameeratel Inc.

Website: ameeratel.com

Ameeratel, headquartered in Cebu, delivers affordable voice solutions to startups and mid-sized businesses worldwide. Their services include customer acquisition, retention support, B2B calling, and customer surveys.

Known for their flexibility, Ameeratel can scale agents up or down with ease, making them a great partner for businesses with seasonal volume fluctuations.

10. StraightArrow Corporation

Website: straightarrow.com.ph

While known primarily for creative process outsourcing, StraightArrow also offers voice support services that blend customer interaction with brand storytelling. Their Cebu site provides brand-aligned inbound customer support that often complements digital campaigns.

Their niche is in creative industries, marketing agencies, and design-led businesses that want voice support that feels like an extension of their brand identity.

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Why Choose Cebu for Voice Support Outsourcing?

Cebu’s popularity as a BPO destination is no accident. Here are some of the reasons it stands out:

  • English Fluency & Cultural Affinity: Cebu’s workforce has strong English communication skills and is familiar with Western cultural norms, reducing training time.

  • Cost Advantage: Compared to Western markets, outsourcing to Cebu can reduce operational costs by up to 70%.

  • Talent Pool: Cebu has a strong educational system and a steady pipeline of university graduates trained in communication, business, and tech.

  • Infrastructure: With PEZA-accredited IT parks, redundant power supply, and fast internet, Cebu is well-equipped for 24/7 operations.

Work Ethic: The Filipino sense of hospitality, professionalism, and resilience make Cebuano agents especially effective in high-stress voice roles.

Final Thoughts

Whether you’re a startup looking for agile outbound sales support or an enterprise needing scalable 24/7 technical helpdesk services, Cebu has the talent, infrastructure, and expertise to deliver. From industry giants like Concentrix to flexible, high-touch providers like Allied Fusion BPO, the city offers a broad spectrum of voice support solutions to fit every business model.

If you’re looking for a voice support partner who truly understands your brand, your customers, and your goals, start your search with Allied Fusion BPO and explore the rest of Cebu’s rich BPO ecosystem.

AFSI-Rennah

AFSI-Rennah

Rennah is a passionate advocate for business growth through strategic outsourcing. With years of experience helping startups and established companies streamline operations and specialize in connecting businesses with top-tier global talent.

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