Customer outsourcing is when a company hires an external service provider to handle its customer-related tasks, such as customer support, sales, or technical assistance. Instead of managing these functions in-house, the company relies on the expertise of another organization to interact with customers on its behalf. This approach allows businesses to focus on their core operations while ensuring that their customers are taken care of by professionals. It can also be a cost-effective solution, especially for companies looking to scale their customer service without investing heavily in internal resources.