Automation: In outsourcing, automation refers to the use of technology such as software, artificial intelligence (AI), machine learning, or robotic process automation (RPA) to perform repetitive or rules-based tasks with minimal human intervention. By streamlining workflows, automation helps reduce errors, improve efficiency, and lower costs. In the context of Business Process Outsourcing (BPO), automation is often applied to functions like data entry, customer service chatbots, invoice processing, and compliance checks, enabling human workers to focus on higher-value and more complex activities.