A cloud-based call center is a customer service solution that operates entirely over the internet instead of using traditional on-premise hardware. It allows agents to handle inbound and outbound calls, live chats, and other customer interactions from anywhere with an internet connection. These systems are hosted on cloud servers, offering greater flexibility, scalability, and cost savings for businesses. Cloud-based call centers are ideal for remote teams and can easily integrate with CRM and helpdesk tools to improve efficiency and customer experience.