Email support is a customer service function where inquiries, issues, or requests from clients are handled via email communication. It is a key part of customer relationship management, allowing businesses to provide assistance, resolve problems, and deliver timely responses in a written format.

Use in Outsourcing:
In outsourcing, email support is often delegated to specialized service providers or BPO companies. This allows businesses to maintain round-the-clock customer assistance, manage large volumes of messages efficiently, and reduce operational costs. Outsourced email support teams are trained to follow brand guidelines, maintain professional communication, and use ticketing systems or CRM tools to ensure accurate tracking and resolution of customer concerns.

Why It Matters:
Outsourcing email support helps businesses enhance customer satisfaction, streamline communication, and focus on their core operations while ensuring customers receive prompt and professional service.