Front Office Services refer to all customer-facing functions of a business that directly interact with clients, prospects, or end users. These services represent the “front line” of an organization and are responsible for managing first impressions, handling inquiries, delivering support, and facilitating sales or service requests.

In a Business Process Outsourcing (BPO) environment, front office services are typically delivered by trained agents who act as an extension of the client’s brand, ensuring professional, efficient, and customer-centric interactions.