First Call Resolution (FCR) – Customer Support Metric
First Call Resolution (FCR) is a vital customer support metric that measures a contact center’s ability to resolve a customer’s issue, question, or request on the first call or interaction…
Outbound Telemarketing Services in Toronto | Allied Fusion BPO
BLOG DETAILS Toronto is Canada’s largest business hub home to fast-growing startups, established enterprises, and global headquarters. In such a competitive market, businesses need proactive, scalable strategies to reach decision-makers.…
