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Unveiling the Power of Data Analytics: Transforming Call Centers for the Digital Age

BLOG DETAILS In today’s hyper-connected digital economy, customer expectations are higher than ever. Speed, personalization, and seamless support are no longer differentiators they are requirements. For modern call centers, staying…

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Analytics

What Is Analytics in Business? At its core, analytics involves:Collecting data (calls, emails, chats, transactions, website visits, etc.)Organizing and cleaning that dataAnalyzing trends, behaviors, and performance metricsUsing insights to guide…

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