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For over 12 years, we have carefully cultivated our caring culture by ensuring the best fit and alignment with the individuals who join our team, the clients we choose to work with, and the manner in which we run our business every day. We refer to our unique approach as our Culture Value Chain – the connection between corporate culture and better business outcomes.
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Glossary of Terms

Home » Glossary of Terms

A ⸻

Analytics

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AI (Artificial Intelligence)

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Average Handle Time (AHT)

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Automation

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Agent Utilization Rate

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Accounts Receivable (AR)

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Accounts Payable (AP)

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B ⸻

B2B (Business-to-Business)

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Back Office Support

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Billing Services

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BPO (Business Process Outsourcing)

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Blended Call Center

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Billing Support

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Back Office Services

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C ⸻

Customer Experience (CX)

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Cold Calling

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Cloud-Based Call Center

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Client Onboarding

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Chat Support

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Call Center

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Call Abandonment Rate

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D ⸻

Data Handling

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Digital Transformation

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Data Processing

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Data Mining

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Data Entry Services

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E ⸻

Employee Retention

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Email Support

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F ⸻

Front Office Services

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First Call Resolution (FCR) – Customer Support Metric

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For over 12 years, we have carefully cultivated our caring culture by ensuring the best fit and alignment with the individuals who join our team, the clients we choose to work with, and the manner in which we run our business every day. We refer to our unique approach as our Culture Value Chain – the connection between corporate culture and better business outcomes.
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  • Unit 503, TGU Tower, Cebu I.T Park, Apas, Cebu City, Philippines 6000
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